Post by suborna913 on May 2, 2024 5:17:31 GMT
Do you know how to collect defaulters?
This question is very important, since all companies may have to deal with default, regardless of the market niche.
When situations like this arise, you need to be careful to deal with customers in the best way.
This avoids the risk of generating dissatisfaction and losing customers, which is the basis for any type of organization.
Let's learn more about what these types of charges are and how they can be made?
So, follow this content until the end!
Defaulting customer: what now?
In a very direct way, default is the failure to pay a bill or debt, which leaves this situation open.
Imagine that a client has rented a Nigeria WhatsApp Number List property through your company and failed to pay the monthly installments.
In this case, he becomes a defaulter for having failed to fulfill a financial obligation and it may be the case of a contractual termination .
Now, default is a reality in Brazil.
The Consumer Debt and Default Survey (Peic), carried out by the National Confederation of Commerce of Goods, Services and Tourism (CNC) , showed that families in default amount to 30.3% and 10.9% will not be able to pay their bills.
So how to deal with these situations?
The first step may be to analyze the customer profile to better understand the situation.
Next, it is necessary to develop a strategy to inform the client about the debt.
In other words, what the form of the communication will be and when to send it so that the customer is aware that he or she owes the company a debt.
When to charge a customer who is in default?
Default can happen for a variety of reasons.
Sometimes, the customer is in difficult financial times or just failed to make the payment due to disorganization, for example.
But it is important to analyze the reason for the default to know exactly when to charge the customer .
Because it is worth evaluating whether the client has this habit or whether it is a specific case. Or if you are a loyal customer.
All this to determine whether or not it is interesting to send an extrajudicial notification to inform the customer about the default situation.
And, thus, outline more future strategies to deal with this type of customer.
5 ways to collect defaulters
The way in which defaulters are charged is directly related to whether payment by the customer will occur or not.
As much as it is an unpleasant situation and affects the company financially, the approach needs to be appropriate so that the customer has the desire to buy again.
One of the recommended ways to do this is through extrajudicial means, that is, it can be done outside of judicial means.
This way, it is possible to avoid bureaucracy and still seek a common agreement between the parties.
To help you, we have listed 5 ways to collect defaulters below.
1. Online billing
With the advancement of legal technology , sending extrajudicial communications online to notify a default situation has become much easier.
The company is able to forward this notification in search of an agreement with the customer.
All of this with Acknowledgment of Receipt and Legal Validity so that it is an efficient, integrity and safe process.
Online billing is more economical as it avoids spending on printing, stamps, envelopes and shipping services.
In addition to being safer and more agile as there is less risk of the document being lost along the way and being sent instantly.
By using this type of billing, companies save strategic costs, improve communication with customers, deal less with bureaucracy and increase the security of communications.